Bethpage Federal Credit Union - New York, New York

James Touw

HORRENDOUS. Currently on a 58 minute phone call with Bethpage and ON HOLD attempting to make a payment for my wife’s leased Toyota RAV4. I’m now being told it’s an “anomaly” and they’ve never seen this issue before while attempting to process a payment over the phone. However I’m told that I can pay online. But wait, I don’t have or know my account number as it was never given to me. So how does one make an account to pay online? Let’s request the account number after providing all of my personal information to the 3 people I’ve know spoke to over the past hour.

Sadly Bethpage does NOT give account numbers over the phone. Complete waste of my time. This bank and their system(s) are complete crap. Finance or lease elsewhere.

Shayla Duncan

My review is based on first 2 months of dealing with this company and the one service the are to provide. I recently purchased a certified pre-owned vehicle that went through Bethpage FCU. First payment I tried to make took numerous customer service messages, multiple phone calls, as well as talking to their web IT team. I eventually was able to pay over the phone with a representative after it not working online. This month for my second payment, I again could not make online. I then messaged asking for someone to call so I could pay on my loan, no one followed up. Next I called twice over a week, spent 30+ minutes on the phone each time and both customer service representative could not process my payment because their "system issues". On the last call I was told I am being charged a late fee which I made very aware was not acceptable as I have been trying to pay and their company has made it impossible for me to do that. I was then told they were getting a manager on the line then all of a sudden I was hung up on. No one has called me back even after asking through my member portal. Total of 12 messages exchanged about my account/payment issues and not 1 phone call was returned when requested.
This company needs to review their processes, customer service standards as well as their website/member portal.
Maybe it is bc they are based out of New York but I am a credit union member in Texas and this kind of service would be unacceptable. I have learned my lesson with doing loans with out of state banks who do not care about their customers.

marat rysmendiev

I recently applied for a HELOC with Bethpage Federal Credit Union, and unfortunately, it has been a very disappointing experience. They initiated the process, including a hard credit check, which understandably caused my credit score to drop. That would have been fine if I’d gotten the loan for my intended purpose – remodeling my garage. But after the hard credit check, they informed me that part of the loan would be used to pay off my credit card debt, something they failed to disclose from the start.

Had I known this condition upfront, I wouldn't have proceeded. It feels like they hooked me into the process, dropped my credit score, and then revealed this critical condition, completely defeating the purpose of the loan. Now, with a lower credit score, I’m unsure if I’ll even get approved by other lenders. This is not how you build trust or do business with clients. I hope no one else has to go through this. If you’re considering a HELOC with Bethpage, think twice and be sure to ask all the right questions. Very frustrating and disappointing experience.

Marin Marinov

It's shocking this place can call itself a bank or anything related. Definitely don't get a mortgage here. They will illegally try to foreclose on you and it's up to you to prove you've been paying. Months of arguing over the phone. I file a complaint with various state departments weekly.

Update 10/10/2024

Just to be clear.
The problems with this dumpster fire of a "bank" started three years prior to this review.
My mom passed leaving me with an assumable mortgage held by bfcu.
The first calls to some unhinged "manager" were outright hostile with language like "we'll recall the loan" "you don't know what you are talking about" as I was reading the transfer assumption clause from the mortgage rider back to him. (I have recordings of this and many calls to incompetent reps)
Next when they realize my mother has died they promptly emptied her bank account in full towards the loan principal, sure fine, but that account was subject to probate and neither I or any other inhertant had yet access to it and for that matter as part of probate bethpage probably didn't legally have a right to touch it.

Moving on....
Finally get things "settled". Next hurdle is I can't change the mailing address to said mortgage account. Why? Haven't gotten the same answer twice from anyone over there.

Finally in anger I write this review 3years into the saga and next thing some Susan Chandler is blowing up my phone asking me to take down the review.
So an employee either directed by bfcu or on their own accord looked up my information god knows where and how and decides to call me in some "clutching my pearls" tone. You're joking right?

Padma Vaidyanathan

My mom has an cds. they sent her a letter few days before the maturity and gave her 7 grace calendar days to renew. In the past they would forward a slip with options, now you have to call. I called the 1800 number , they did not want to provide us with the mail address.. They can't do so. The CD rates is so crazy low. I am making my mom move her accounts out of this bank.

The Question

Idk, I had an excellent experience today at BFCU? Christian was extremely business oriented, polite, & efficient. His assistance & knowledge on the questions that I did have were all met by him. In a world of absolutely no customer service, Christian was on point. I almost forgot what decade I was in! He gave me his business card so he could assist me with my near future goals. I am so looking forward to working with him! BFCU, please, I hope you recognize & take care of this great employee of yours. He has a great long term career with you.

I am so please I ignored the 3.5 stars rating on this business & took the chance.

FYI, I am writing under another Gmail account. I don't need to announce where I bank at. BFCU, just know that I stopped by a little after 1pm today. You can look up who, but it was I that opened the accounts with Christian at that time. Thank you.

TamaraEdwin TomorrowHunters

During the pandemic,
They gladly canceled 6 check overdraft fees without an issue.

Kristina Duffy

I am having a pitiful experience with Bethpage Federal Credit Union. After speaking to multiple representatives, including one, Veronica, I figured out that they made up policies for wiring funds in order to prevent me from effectuating a wire. When I spoke with a "resolutions" rep., he confirmed that the policies she stated didn't exist. I figured as much, given that when I asked Veronica where I could find the policies (which all sounded arbitrary and illogical), she said she didn't know. I don't think these people realize that the more difficult they make it for me to access my funds, the more determined I become to not only access them - but close my account entirely so that I never have to do business with them again.

Hours and (work) hours later, I am on my third attempt to do a simple, straightforward wire.